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Innovative Labs Inc. agrees to provide the following services to Eagles Peak Animal Clinic:
1. Server Backup -Daily incremental and weekly full server backups -Encrypted, HIPAA-conscious off-site cloud storage -Backup recovery testing for business continuity -Support for Windows Server and cloud-based file systems
2 On-Demand Remote Support -Secure remote access to supported workstations and devices -Ticketing system for support issue tracking -Real-time Slack messaging support -Troubleshooting of network connectivity, peripherals, email, system access, and software issues -Includes 1 hour of remote support per month. Additional support is billed at $100/hour (30-minute minimum)